Review score: 7.6
+ The staff were as pleasant and helpful as it is possible to be.
- This is the fourth time that we have stayed in the hotel, the last was in 2005, since this time the service in the breakfast hall has deteriorated to a very poor level.
It is now very expensive to have food or drinks in the foyer bar and the menu here is not very good in comparison to previous visits, because of this it is now always possible to get a seat near the window which was previously a matter of luck!
18-11-2007 by Paul Elliott (Other) from GB
Review score: 9.2
+ I liked my room in the new section.Donot like to stay in the old section.some of the inner rooms,no view are not worth the price.frienly service,especially the lobby cafee.
18-11-2007 by suringa (Travelling alone) from US
Review score: 7.6
+ Location was fantastic, Service was fantastic, breakfast spread was spectacular in terms of variety, and at a reasonable price point.
- A previous occupant had left a soap wrapper on top of the shower stall wall which wasn't removed. Also, the exhaust fan in the shower was covered in dust and other crap. As much as I tried, I couldn't get the room cool enough for my liking, and had to leave the window open.
12-11-2007 by Andy Legg (Travelling alone) from CA
Review score: 9.6
+ Excellent hotel, good service and good location
12-11-2007 by Trevor Harrison (Friends) from GB
Review score: 9.8
+ Excellent service, staff very helpful - excellent profesional attitude. Beautiful hotel in an unbeatable location.
- None
11-11-2007 by Tim (Young couples) from NL
Review score: 7.6
+ Location
- Check in disorganised,
Check in staff unhelpfull
Very poor lighting in room, not possible to read or apply makeup.
Tried to order coffee at 07.00hrs before checkout,we were told it was not available unless we had breakfast.
11-11-2007 by Susan Stableford (Older couples) from ES
Review score: 6.4
- We have stayed in the hotel before, however this time we were very disappointed with the cleanliness of the hotel. Our room window would not close properly and we heard a lot of street noise. There were also alot of cigarette burns on the furnishings.
05-11-2007 by Martin (Friends) from GB
Review score: 9.2
+ Great hotel, central location, ideal place to enjoy an Amsterdam weekend
- I'd like a solid door on the en-suite facilities. I am old fashioned and do not enjoy going to the toilet in a cupboard.
04-11-2007 by Ian (Older couples) from GB
Review score: 6.2
- I was attending the RIPE conference which included meals. The front desk however insisted on charging the breakfasts on my final bill, claiming they could not make changes.
I was repeatedly called asking when the cleaning personell could get to my room because I had the do not disturb sign on the door. I had it on the door because I did not want to be disturbed.
29-10-2007 by Dan Alexander (Other) from US
Review score: 6.2
+ The hotel is wonderful - clean modern rooms in a central setting
- The staff tried to charge me 3 times for the same room. As a result their fourth attempt to charge me lead to my card being declined. I was left for four days with no money in my bank account until their repeated errors were processed. I also had to borrow money from other people just to pay for my room (let alone have access to any spending money during my stay. I cannot understand why three seperate attempts were made to take money out of my account - I certainly didn't authorise them
23-10-2007 by Richard Fowler (Friends) from GB
Review score: 7.8
- waitingtime at the reception , not enough hostesses for to many people
21-10-2007 by Bonte paul (Travelling alone) from BE
Review score: 8
+ I had an excellent and very quiet room on the fourth floor. Very good amenities, nice little cosmetic presents, well-stocked fridge, and cleanliness of everything beyond reproach.
- An unacceptable long wait at the check-in counter (very long lines); same problem upon checking out. Staff were very friendly and helpful, though.
21-10-2007 by Jean BERTRAND (Friends) from BE
Review score: 6.2
+ Location right on the Dam
- Staff is unfriendly, not helpful. It was like they were doing you a favor to let you back into the building. Definitely not deserving of the reputation.
17-10-2007 (Young couples) from US
Review score: 8.6
- room too small for price paid. hotel always gave me a larger room. i travell on business & stay at this hotel minimum 2 times per year. once in April & another time in October.
15-10-2007 by MRS DINNIE BESNER (Other) from CA
Review score: 7.4
+ Some might not but I like the location. The room was plesant and quiet.
- Service at the front desk seems stretched a lot of the time. Generally this does not feel like a 5-star hotel.
15-10-2007 by Paddy McLaughlin (Friends) from GB
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The luxurious 5-star hotel NH Grand Hotel Krasnapolsky is situated in the very heart of Amsterdam at Dam square, opposite the Royal Palace. It is surrounded by department stores, boutiques and shopping alleys. Numerous sights, museums and theatres in the historic city centre are all within walking distance. 
Standard Room, the rooms are comfortably and stylishly furnished. All rooms are equipped with free coffee and tea making facilities, hair dryer, safe, air conditioning, IDD telephone, mini bar, trouser press and cable television with an in-house film channel.
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Spacious deluxe room, mainly situated in the quietly located Royal Wing. These elegant deluxe rooms offer every comfort in a luxurious environment. The rooms with bay windows are fitted with double-glazing and offer a view of the city of Amsterdam. All rooms are equipped with free coffee and tea making facilities, hair dryer, safe, air conditioning, IDD telephone, mini bar, trouser press and cable television with an in-house film channel.
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Our luxurious suites are modern styled, with a lot of natural materials and warm colors. The suite exists out of a sleeping area and a separated living room. This makes this suite perfectly suitable for business as well as leisure stays. In the luxurious bathroom you can enjoy your whirlpool. Entering this suite, you will find a surprising V.I.P. treatment with fresh flowers, a newspaper of your choice and a nice welcome present.
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The Bed & Breakfast Special is based on a standard room with a minimum stay of 2 nights. Breakfast is included.
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Caution: This special for a Best Available Room can only be booked with a credit card. The booking can not be cancelled or changed. The hotel will charge your credit card (immediately or upon arrival at the hotel) for the whole amount of the booking.
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Caution: This special can be booked until 7 days in advance and is for a standard room. The special can only be booked with a credit card. The booking can not be cancelled or changed. The hotel will charge your credit card (immediately or upon arrival at the hotel) for the whole amount of the booking.